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Category: Financial Services

The Monzo Effect: How a fintech became a verb for Gen Z

By Mary Neale-Smith, Financial Services

Explore Monzo’s popularity among Gen Z, from its innovative mobile banking features, vibrant branding, and a strong social media presence, making financial management both trendy and accessible

Monzo has my friends and me exactly where it wants us. From university houses bill sharing, to spilling the cost of groceries on holiday, to requesting a mate for the pint they owe from last week, the phrase “I’ll Monzo you” is firmly cemented in our vocabulary.

According to GlobalData’s 2023 Financial Services Consumer Survey, 52% of Monzo’s customers belong to Generation Z (<27 years old) and two thirds are under 30 years old. So, what’s the key to Monzo’s popularity among Generation Z?

On Wednesdays we wear pink

Colours can have a huge impact on consumers’ perceptions and emotions towards a brand. Since the introduction of bank cards, companies have battled to balance staying true to their brand identity, whilst simultaneously trying to catch the eye of consumers. Historically bank cards have been blue, grey and green – colours that we regard as stable, calming, neutral and trustworthy. All the emotions banks want to evoke in customers.

So, when Monzo launched into the banking sector in 2015 it was among the first to challenge traditional high street banks, not only with its offering to consumers, but with its coral pink card breaking the norm.

The eye-catching colour of the cards make them a clever marketing tool. Before the brand was well known, taking the card out of your wallet would immediately get people to ask you what it is, leading to an inevitable conversation about how useful the app is, that not only helped word spread about the startup, but let customers back in the early days signal to others that they were early adopters of a trendy new startup.

And the bright coral cards were initially intended to only be a prototype, like how a car maker might show off their future design in bright colour. However, an unexpected wave of community support for the coral card convinced Monzo to keep it around, turning a marketing move into an iconic symbol for the brand.

They also used to run a smart referral bonus that gave £5 to both the customer and to the new friend who they managed to sign up for an account. This cash boost scheme was what originally drew me to Monzo. As a student, you’d do anything for free money – like signing up for 4 different student bank accounts to get various free rewards – and Monzo spread like a wildfire via referral codes and friendship groups.

You can’t force verb-ing

Monzo has nine million retail customers in the U.K. In 2023 alone, the company added two million customers. There are also 400,000 companies using Monzo for their business banking needs. It’s a fast-moving market and Monzo’s popularity among Gen Z isn’t all down to the flashy pink card and old referral scheme.

The ‘verb-ification’ of Monzo – where the name of a product is perceived as a performed action and becomes synonymous with it – has become a way for young people to describe sending money and is a symptom of the fintech’s success.

How did Monzo do it? By embracing its position as a modern mobile bank, Monzo hammered home its convenient and proactive tools to managing money. From easy account setup, to saving pots that automatically receive money from rounding up transition, immediate spending notifications and frictionless peer-to-peer transactions via phone numbers, Monzo capitalised on being at the forefront of mobile banking.

In 2015, the idea of banking solely through an app would have made many skeptical. Now, according to Which’s 2024 guide, four of the five top banks are digital and every major bank, from traditional to challenger, has skin in the mobile banking game.

Since Monzo started in 2015, banks and building societies have closed 5,908 branches. That’s roughly 54 each month as the sector has seen a rapid decline in the use of physical branches. This significant change highlights how the banking industry is moving towards a digital-first approach, signaling a future where physical branches may become the exception rather than the norm. It’s important to acknowledge, however, that this digital shift is controversial, particularly for elderly and vulnerable populations who may find digital services less accessible.

Not your parents’ bank account

But beyond the smooth user experience and handy tools to manage money, Monzo has also successfully tapped into the most effective way to connect with Gen Z – social media.

We’ve all cringed at attempts from businesses social media account trying too hard to be cool.

Monzo seems to have struck the right balance. Its jargon-free, inclusive tone of voice translates from the app to its social media presence, contrasting with the formal corporate speak expected of traditional banks.

Monzo embraces Gen Z and millennials’ self-deprecating tendencies. From resharing viral tweets from users bemoaning the app for telling them how much they’ve spent in a particularly expensive month to LinkedIn posts offering apologies for mistaken excitement over a notification from Monzo about a £0.10 TFL charge, thinking it was a message from a crush.

This approach not only showcases Monzo’s understanding of its audience but highlights the impact of digital marketing on success. It reinforces that when digital marketing is used effectively, it can strengthen and enhance consumer perceptions of a brand.  

Can you grow out of your Monzo?

Monzo’s current popularity with Gen Z is undeniable, but can it last? I recently read an article that labeled Monzo as “trendy,” using the term in the same mildly disparaging manner a grandparent might describe ripped jeans. The article argued that the platform’s abundant use of emojis made it resemble a bank for children.

While the criticisms in the article didn’t hit as hard as the author might have hoped – because really, who doesn’t love a good emoji? – it did raise a compelling question. As Monzo’s Gen Z users grow up, will they stick with the bank, or will it just be a steppingstone to a more ‘adult’ account? Will those students who were drawn to the digital bank for its notifications and spending pots decide to trust Monzo with their first paycheck, their credit card, and perhaps even their first home savings?

Monzo has been a key player in influencing the mobile banking landscape, making it easy and hassle free. The instant notification of transactions, spreading the cost of payments over time, separating money into pots to pay bills, shared tabs and virtual cards are all features that I never knew I needed, but now I can’t imagine going without them.

Through a combination of smart marketing, relatable ethos, and useful products, Monzo’s popularity among Generation Z is indisputable. Not only has it secured its place as indispensable in managing my finances, but Monzo is now absolutely necessary to ensuring my friends’ holiday plans make it out of group chat.  

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21 E-E-A-T Strategies To Supercharge Your SEO And Boost Brand Trust

By Oliver Wells, SEO Director

Estimated read time: 12 minutes 

Blog summary: In this blog I breakdown the importance of Google’s EEAT framework to modern SEO and business growth. I’ll focus on how to implement experience, expertise, authority, and trustworthiness on your website. Read on to learn how utilizing EEAT strategies not only enhances your organic search performance but also builds long lasting customer loyalty and trust; positioning your business for success in a digital-first world. 

EEAT as a measure of enduring quality

In this dynamic and now AI-influenced landscape of digital content production, Google’s E-E-A-T framework stands as a beacon of unwavering credibility. Born into the 2014 edition of the Quality Rater Guidelines as 3 simple letters: “E-A-T” (Expertise, Authority, Trustworthiness) they have since been incorporated into updates both core and micro for as long as I can remember, and now also include a further “E” for “Experience”. We can now see and track the direct and wholly positive impacts of EEAT strategies in organic campaigns, but why is this the case?

“E-A-T is a template for how we rate an individual site. We do it to every single query and every single result. It’s pervasive throughout every single thing we do.”

Hyung-Jin Kim, Vice President of Search at Google, speaking at SMX Next

The value of lived experience

EAT was introduced as a quality concept in response to the growing need for authoritative and trustworthy online information. Fast forward to 2022, and the concept expanded to include ‘Experience’. This represents the value of firsthand, lived experience(s). This evolution wasn’t just an update; it was a statement. Google was championing content not just rich in expertise but also steeped in honest, genuine input. For users, it meant a more relatable, trustworthy and reliable online world, where information comes from those who don’t just know but truly understand the industry because they have lived it – and they aren’t simply writing content in order to sell you a dream. They want to help or guide you towards something, they’re willing to prove themselves to you, and they are happy to be patient.

EEAT as an influencing force

As goes modern SEO, Google’s E-E-A-T has emerged as a powerhouse. Its utilization in the March 2024 update is telling. It’s not just a framework; it’s how you connect with potential customers and website users. It’s how you show them why you’re the best option in a noisy and incoherent grey space of endless choice. By blending experience, expertise, authoritativeness, and trustworthiness Google is able to nudge content creators, business owners and marketing directors (sometimes forcefully and with some degree of resistance) towards excellence. Engaging with EEAT frameworks as they become even more essential, is now a case of when, not if; and there is some degree of urgency.

The focus revolves around rewarding those who know their stuff with resonance that is achieved through genuine experience and transparency – honesty with a dash of true and forthright passion for a craft and a business that wants to thrive. For SEO strategists, myself included, mastering E-E-A-T is not just about playing by the rules; it’s about crafting content that connects with audiences and converts because it is a natural full stop rather than a wrestling match.

Why you need to be using EEAT frameworks sooner, rather than later

So why should you care about SEO and EEAT and what does success look like for your business following continued engagement with these frameworks? The short answer is: online trust = increased business but garnered the right way, consistently and honestly, over time. In our challenging digital world it can seem like every blog and every site is designed to splice attention into consumable chunks, robbing businesses of feeling and websites of humanity.

Therefore, SEOs and Google know and understand that those who genuinely want to engage and talk about a topic are the ones who cultivate the greatest loyalties. Customer loyalty and brand trust being possibly the two greatest pillars upon which strong businesses are built. EEAT is a big thing. I won’t pretend like I am able to discuss it all in one blog post. It encompasses a lot of SEO with crossover into design, digital marketing generally, as well as brand positioning and content creation. But we are passionate about this. We believe strongly that EEAT is the best way to improve organic presence, but we also have an extremely strong feeling that these frameworks are formative to AI and LLM performance. Google may rely heavily on how trustworthy you are, how much authority you have; therefore success in EEAT may very well mean success in AI when AI becomes a major, dominant player in SEO and search.

So, lofty goals we may set, but attainable they are. We have compiled for you below, our top 21 EEAT elements that you must engage with as soon as you can if you want to become a trustworthy organic performance powerhouse.

Unlocking the potential of Google’s EEAT to achieve SEO excellence

Showcase Experience

  1. Use “I” and personal pronouns in your content. Address your audience and readers naturally. We’ve touched on this above but be personable. Talk about yourself as the writer and your experiences relative to the topic at hand and add value with your input. Don’t be afraid of anecdotes. Make your content relatable and authentic. De-mask the featureless writing machine and be “you”. 
  2. For reviews and UGC, try to promote and encourage your customers and users and partners to talk directly about their experience with you as a brand and a business. How did they find an onboarding process? Was their experience with your customer service team positive and why? The value here is in the depth of detail and creating a realistic expectation for others.
  3. Long-form and effusive testimonials are marketing gold-dust. This is a given fact. How you utilize them, once acquired, can be a difference-maker. Make sure you split up a positive review or user-story and inject its influence across your site, content, and marketing channels. You can quote a review snippet into a blog, create an image slider on social media, a testimonial-blast email and so much more. This gives users a great sense of your experience in the industry.
  4. A simple but effective approach is to include dates that relate to your own experiences. If you’re writing a blog, mention your credentials. For me, for example, I have 8 years’ experience in SEO and digital marketing. This one sentence lends credence to my insights and tells Google that my experience can be trusted.
  5. To expand upon the above, when writing meet the team pages or employee information sections on your site (which are a must do but we will get to that!) then include how many years’ experience they each have and where they acquired that experience. What degrees do they have, where did they study, and who are their notable client exposures. If your marketing team of 10, each have between 5- and 10-years’ experience in the industry each, that is a collective (roughly) 50 to 100 years’ worth of knowledge. That is a data point worth shouting about.

Highlight Expertise:

  1. It may seem obvious but one of the best ways to implement the expertise concept is to utilize experts on your site and in your marketing. This can take many forms. You can approach a topic-related industry professional or known quantity to write/author a blog for you. You could also ask for a contribution to a blog piece or you can ask them to provide specific input regarding your service and surface that prominently on your home or service pages. A blend of all is often most effective. Make sure you are displaying the expert’s credentials, qualifications, and experiences as best you can.
  2. Showcase topic experts. When writing content, it is vital that the author is shown. The method of showing also counts here. A one-liner is not enough. We need an author bio of 50-100 words that links the author to the topic. This is an SEO blog. The ‘about the author’ section in this blog talks about my SEO experience. Because I am an SEO expert. Ideally, we need a job title too, and an image of the author (designs coming soon…) You also need to work towards building a bank of content authored by your experts.
  3. Meet the authors. An often-overlooked strategic content piece. A page that showcases all your authors alongside all their subject specialisms and a link to “see content authored by this expert” goes an extremely long way to showing Google and your audience that you are a trustworthy business comprised of topic/industry experts. You can also go one step further and build out author profile pages on a specific URL for each person; allowing a user to deep-dive your experts, their experience, and the content they have written.
  4. Have you written more on the subject matter? Conducted studies, or research? Then link it. You can’t be an expert with a blog count of one. This blends into the final point of consistency. Experts, real ones, write a lot of content. My colleagues know my specialisms, but if I don’t write on the topic consistently then readers, and Google, won’t know or trust that fact. 
  5. Lastly, an expert uses the best sources. So do your research and showcase your findings. The very best blog articles out there link to studies, research, data, reviews and then some. A brilliantly written wall of text just isn’t going to cut it. Google uses these links to cement the content in truth. Utilize the words and insights of other experts to support and formalize your own.

Generate Authority:

  1. Authority can be hard to earn generally and may take some time as a challenger brand or start-up. For established businesses, you might already have authoritative voices in your company. If so, utilize them. You can begin this process with, for example, creating a meet the team page. Who are the people that make up your business and why are they authoritative (you can see here how constituent parts of the EEAT concept are interlinked). Later on, you can engage with actions such as conferences, community events, posting about your presence there on your site and social media channels; develop individual voices with multimedia creation such as podcasts – make the right types of noise in the right kinds of relevant spaces.
  2. Engage with digital PR. DPR is one of the best, quickest, and most effective ways to build your brand authority. We can get your CEO or a HOD listed in newspapers and magazines offering commentary or insight regarding world-events or current affairs. We can get you a full-post placement in an audience/business specific magazine or publication showcasing a new service, entrance into a foreign market or discussing the state of an industry and the potential issues that may (come to) plague it following the announcement of new legislation. DPR builds authority through direct audience recognition. It also may provide a backlink which directly and positively improves your site’s authority in the eyes of search engines. Furthermore, Google is now able to detect un-linked brand mentions and employ that detection as a measure of trust and authority. This identification is getting more and more sophisticated (a trend that will continue) as Google moves away from traditional backlinking as a potent measure of interconnectivity and moves towards more natural ways of testing a brand’s impact in press – especially as media backlink inclusion gets less and less commonplace. Hence the truly vital nature of digital PR.
  3. To be an authority, you need to understand a subject deeply whilst also developing your and others’ understanding of it at the same time. To do this, you need to create and commission studies, research and analysis that is new to market. You can survey your audience and publish your findings. You can engage a specialized agency to undergo rigorous testing on your behalf – utilizing the end product across marketing channels and media. This also goes a long way to establishing yourself as a thought leader in your specific space(s).
  4. An authoritative site is trusted by others. It is all well and good writing the best blog in the world but if nobody sees it, does it have authority? Following the publishing of a blog piece it is then important to conduct manual outreach to other sites, brands and businesses. You want those other sites to use your piece in their own insights and analysis as a hyperlink or reference. To go back to the above point, if you have conducted excellent research with fascinating end-product data, chances are, media and relative brands will want to use your findings. Thus, the cycle of authority and thought leadership is oft self-sustaining.

Delivering Trust:

  1. Of all the metrics and approaches, the notion of trust is almost certainly the most important as regards all-round business growth and efficacy of method. The first thing you should do is ask yourself the question “how can I prove myself and create a natural, genuine sense of trust between me, my audience, and Google?” Your first port of call should be to ascertain and/or showcase your industry specific business qualifications, certifications and accreditations. These are vast and varied by nature but can cover things such as health and safety, ISO specifications, quality control (QC) and even badges that show users how you encrypt data or ensure safe payment methods.
  2. Award wins and recognitions. If you have won awards for your excellent business practices, campaigns or for a specific project –shout about them! Winning awards and being recognized for your work is one of the best and quickest ways to build trust between you as a business, search engines and your users. If you haven’t won any awards just yet, start applying for some. If you’re in the tech industry, check out our list of the best tech awards to enter.  If you’re an energy company reading this, we’ve got you covered. Browse our comprehensive list of energy awards to enter.
  3. Case studies are key when it comes to trust building. The more descriptive you can be with your case studies the better. Offer insight and commentary on the work you did, the relationship you created, and the results you achieved. Breakdown data and statistics, be clear, up-front and honest about any challenges you encountered. It is important to include a testimonial from the client, a review snippet or a measure of insight from their side. You should also link to the website in question if applicable – cementing the relationship to search engines. You should also segment your case studies for clear access; utilizing menu grouping, unique URL paths and breadcrumbs. Grouping all of your case studies in a bunch together is hard to interpret but creating “SEO case studies” and “PPC case studies” groups makes life easy for potential SEO and PPC clients respectively. You want these case studies front and center, easy to read; concise and valuable.
  4. Fact check all content and keep it evergreen. Dated content no longer functions in our fast paced environment. I wouldn’t trust an SEO strategy blog dated to 2018, or even 2020, and I’m sure you wouldn’t either! Please also keep dates out of URLs, they don’t belong there! I believe it also goes without saying, but don’t include anything in your content or marketing that you cannot prove to be true.
  5. You can’t trust what you don’t know. An about us page is something that is perhaps arduous to create but is truly worthwhile. Users want to know who you are. Google wants to know who you are. Go further and showcase your history, the people that made your business, your mission statement, values and purpose – provide a timeline, or an interview with the company founders. Do all you can to show the world your business is made of real people with real passions that can be trusted by virtue of their openness and capacity for honesty.
  6. Engage with review sites across the web. EEAT is not just site-specific, its impact escapes and encompasses the entire web. Therefore, it is imperative that you engage with multiple review sites and aggregators. That means having a presence on e.g. Trustpilot, Clutch, Review.io, industry specific reviews sites and more if you can. Google reviews are perhaps the most crucial, but it does not mean that others should be overlooked. When it comes to review harvesting and prompting be sure to encourage (as stated above!) honesty and clarity on process. But also try to secure service specific language and deep insights into a product or experience. You want to create a sense of relativity, allowing your potential new audience to put themselves in the shoes of your current audience. Lastly on this, you must directly address all negative reviews, no matter how time-costly this is. This shows you’re a genuine, trustworthy business that cares about how people perceive it.
  7. A final but interconnected point on testimonials. Where possible, insert these into relative pages. Testimonials that extol the virtues and value of a service, placed onto that service page, will work wonders for your conversion rate and for the right reasons at that.

To conclude

As I said, EEAT is BIG. But it is worth getting your head around. It represents for me, and for Aspectus, the evolution of SEO and the future of AI and LLM performance. Businesses that fail at EEAT, will fail as we transition. But that ought not be a negative. EEAT means building connections with your audience. It represents a freedom and creativity to engage and to be exciting. It’s a celebration of authenticity and expertise; a showcase of your experience. It’s about showing the world who you are, what you do, why you do it and what drives you forward.  EEAT isn’t just the next big thing; it’s the foundation for enduring success on search engines. It’s an invitation to create content that’s as real as it is relevant, as personal as it is powerful. Get in touch with me today to discuss how we can help you achieve SEO success through EEAT implementation.  

Key Takeaways:

What is Google’s E-E-A-T?

Google’s E-E-A-T stands for Experience, Expertise, Authority, and Trustworthiness, a framework crucial for SEO success, emphasizing credible and quality content.

How does E-E-A-T impact SEO and digital marketing?

E-E-A-T directly influences organic search rankings by rewarding content that demonstrates genuine expertise, authoritative sources, and trustworthiness, along with the author’s personal experience in the subject matter.

Why should businesses focus on E-E-A-T?

Focusing on E-E-A-T ensures that businesses create content that truly resonates with their audience, establishing a strong, trustworthy online presence that drives organic growth and customer loyalty.

How can incorporating E-E-A-T into content strategy benefit a business?

Incorporating E-E-A-T into a content strategy significantly boosts a business’s online credibility and authority, leading to better search rankings, increased trust among users, and ultimately, higher conversion rates.

What role does ‘Experience’ play in the updated E-E-A-T framework?

The addition of ‘Experience’ to the E-E-A-T framework highlights the importance of personal anecdotes and firsthand knowledge in creating relatable, authentic content that resonates with audiences and demonstrates genuine understanding.

Why is E-E-A-T considered foundational for future SEO and AI performance?

E-E-A-T is foundational because it aligns SEO practices with the evolving capabilities of AI and machine learning, ensuring that content not only meets current standards of relevance and quality but is also prepared for future technological advancements in search algorithms.

About the author:

I have been working in SEO and strategic marketing services for over 8 years now. My experience is an even split between in-house roles at start-ups and agency roles at some of the UK’s biggest PR and digital agencies. I am based in East London having moved down from Essex 5 years ago. Professionally, I am a proud advocate for EEAT and SEO and the genuine business benefits of integrated service adoption. Personally, my heart is in the Lake District and nature. Podcasts are my jam and coffee is my addiction.

Bibliography

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Communication and compliance: how regtechs can stand out in a growing market

By Arthur Instone, Financial Services

Regulatory technology – or ‘regtech’ – is one of the fastest growing areas of fintech. The global size of the regtech market is projected to increase from $9 billion in 2022 to $70 billion by 2032, with annual spending on regtech solutions expected to reach £200 billion by 2028. KPMG has highlighted regtech as a “particularly hot sector”, driven by impending regulatory changes which are set to make 2024 one of the most significant regulatory years in recent history.

The regtech movement is well and truly underway, promising to disrupt the regulatory landscape through innovative solutions to the ever-increasing demands of compliance.

As the value of regtech crystallises around the globe, now is the time to assess the forces driving sector growth and how a carefully thought-out compliance PR strategy can help regtechs communicate their value in an increasingly saturated market.

Innovation spurred by regulatory change

For those of us that follow the world of financial services regulation, we know that things don’t exactly move at lightning speed.

However, 2024 is set to hold a uniquely busy regulatory calendar. The next 12-18 months will be a period of sea change, with several landmark regulations coming into effect across a range of different financial sectors. These include:

Banking – In 2024 banks will need to step up their preparations for the remaining Basel reforms, with implementation set for January 2025 and July 2025 in the EU and UK respectively. UK banks also have until May 2024 to implement the Prudential Regulation Authority’s principles for model risk management.

Insurance – In addition to the phased implementation of Solvency UK which fully takes effect from December 31 2024, insurers will also need to navigate the final policy decisions on the global Insurance Capital Standard (ICS) before it kicks in as a Prescribed Capital Standard (PCS) from 2025.

Regulatory reporting – There are changes to global regulatory reporting regimes this year, including modifications to version 3.2 of the CFTC Rewrite and final implementation of EMIR Refit in April 2024.

Payments – By 7 October 2024, payment service providers must comply with the Payment System Regulator’s (PSR) new mandatory reimbursement requirements for APP fraud and scams, meaning firms will be against the clock to meet the deadline.

Operational Resilience – There is now just under a year left until the EU’s Digital Operational Resilience Act (DORA) comes into effect. From January 2025, firms must follow new rules for the protection, recovery and repair of ICT-related incidents.

Collectively, these changes have pushed regulatory compliance to the top of the agenda. According to Grant Thornton, 65% of regulated firms anticipate more regulatory obligations in 2024. With institutions under pressure to meet fast-approaching deadlines, the appetite for regtech solutions is growing.

It’s estimated that regtech will account for over 50% of global compliance budgets by 2026, whilst a 2023 survey by Finastra found that the need to align more closely with compliance needs was the third biggest motivator amongst banks to integrate third-party tech solutions.

Communication is king

Regtech is set to play a central role in compliance strategies over the year ahead, but the sector still needs to overcome several challenges: none more so than communication.

One of the key challenges that regtechs face is getting their voices and value heard. The 2021 Global City RegTech report found that a huge 67% of financial institutions cite lack of awareness regarding the available solutions as the biggest barrier to regtech adoption. The same Grant Thornton report found that 13% of regtechs cite promotion and marketing as the single most important factor that would help them expand internationally.

In an increasingly crowded market, how can regtechs cut through the noise to communicate their offering when selling into the regulatory space?

  1. Demonstrate value and differentiation – Sector growth means greater competition as more players seek to get a piece of the action, meaning the challenge lies in ensuring a unique value proposition. For many regulated firms, regulation has become increasingly complicated in the aftermath of the global financial crisis, as regulatory frameworks aimed at spreading risk have at times made the task of compliance more complex. Regtechs looking to get their voices heard should home in on these specific pain-points, putting themselves in the shoes of their customers and focusing on how technology can help.
  • Be direct and simple – Regulation can be complicated to say the least. The sector is saturated with compliance-specific jargon and terminology which can be difficult to understand, with regulated entities often suffering from ambiguous and overlapping rules. This is why it’s so important that regtechs keep things simple when it comes to how they communicate; their customers are navigating regulatory mazes that are themselves a huge operational burden. We often see phrases like “improved efficiency” and “streamlined process”, but what do these actually mean? Regtechs should use their marketing and communication channels to clearly highlight the tangible benefits of their solution, such as cost and time-savings.
  • Engage in public debate – The good thing about the jam-packed regulatory calendar over the next 12-18 months is that there is a lot to talk about! As new regulations come into effect, and existing ones are updated, regtechs should get involved in the discussion. Are firms sufficiently prepared for EMIR Refit? How does DORA compare to the UK’s approach to operational resilience? Are the PSR’s new reimbursement requirements enough to tackle the fraud epidemic? Regtechs should build meaningful campaigns around the industry’s top regulatory issues, and most importantly, have an opinion on them.

Aspectus has been building regtech reputations for over a decade. Our regtech PR team has the perfect blend of regulatory, financial services and capital markets expertise, with a laser sharp focus on making sure we’re one step ahead of the regulatory news cycle. We know which regulations are on the horizon, what they mean for regulated entities and have long-standing relationships with journalists who trust us to collaboratively work with them in shaping their stories.

The demand for regtech solutions will grow significantly throughout 2024 and beyond. As regulation and technology become more closely integrated, it is vital that regtechs are on the front foot when it comes to building brand trust and credibility. To find out more how Aspectus can support you on this journey, get in touch here.

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How professional services firms can edge out the competition this Q4 by refreshing communications strategies

By Kirsten Scott, Deputy Head of Financial Services

Rod Stewart famously sang, “It’s late September and I really should be back at school.” The boys (and girls) of summer are indeed gone. If you were lucky enough to have holiday time off in August, you are probably already steeped in an unrelenting race to meet Q3 objectives and end of the year objectives. After a few years of robust revenue and productivity growth, the professional services industries now expect growth to level off considerably under suffocating macroeconomic trends. Both the US and UK economies remain plagued by high interest rates and inflation, and flat growth. Experts project the UK will finish with only 0.4% GDP growth in 2023, while the US will come in around 2%. Further, analysts downgraded their 2024-2025 expectations, noting the interest rates will not drop to pre-pandemic levels anytime soon.

Legal, accounting, consulting, and other professional services leaders now return from summer holidays poised to tackle growth-hampering headwinds like shrinking margins, increased competition, talent shortages, and regulatory changes. We talked to some of the professional services sector experts here at Aspectus to glean some insights into how professional services firms can ensure they stand out in the second half of 2023 and how they should ramp up communications approaches for the rest of the year.

Appraise the competition’s media communications footprint

Communications, marketing, and PR leaders spend so much time focused inward, advancing their firms’ media and messaging strategies, that it is easy to lose a handle on what competitor firms are saying in the mediascape. It’s a challenge to break through the noise in the crowded professional services industry, and with firms being impacted by macroeconomic conditions, everyone needs to work that much harder to increase or maintain market share. Just as in other business functions like product development and client service, professional services firms should assess how competitors are talking to their stakeholders and positioning themselves in the media. And when we say assess what they are doing, we don’t just mean taking a quick scan of their website, recent media hits, or asking industry peers their opinions of the competition. We mean really checking under the bonnet.

PR and marketing managers should dig into which communications channels they are using, how frequently they are using them, what topics and themes are they talking about – and then assess which messaging tactics you should mirror, and where there could be whitespace on which to capitalize. Firms should choose a couple of top competitors and generate a landscape analysis, an assessment of competitors’ media exposure in comparison to their own. They can execute a comparative analysis of website, keywords, and SEO performance. If you can figure out what thought leadership conversations firms are having in the media, you can get a grip on how they are positioning themselves in the market. Effectively, it’s a media SWOT analysis (who said they were only for a firm’s overall business position?), and they are a great way to evaluate your position in the market and make necessary communications strategy adjustments to improve or refine your positioning for Q4.

Reassess and refine your brand messaging

Now that you know where your firm stands against the competition in the media, you can make some tactical changes to retool your approach or upgrade your marketing or PR game, wherever it needs to be. PR, marketing, and communications executives will often revisit their brand’s messaging when a firm goes through a big change like a merger/acquisition, a change in value proposition, a rebranding, or brand refresh. However, they should also periodically revisit their brand messaging platform in accordance with changing market conditions or, as noted above, competitor positioning.

A messaging house is a master comms bible document of sorts in which a company formalizes how it communicates with its target audiences and all stakeholders. This document should be a North Star that any public facing department uses to communicate to stakeholders, from prospects and talent to investors and shareholders. All too often reviewing your firm’s messaging is a task that slips to the bottom of the list. But the last couple of years have seen constant disruptions, whether it’s been the pandemic, rapid digitization, or increased ESG expectations, we have seen a massive shift in what clients value and what they want from their advisers. Communications and marketing leaders should devote time to a refined messaging house document to ensure that their messaging platform is continually consistent, aligned with overall PR objectives, and stands up to scrutiny.

Creativity sparks engagement from key audiences

Whilst trust and relationships are of paramount importance to professional services firms, that doesn’t mean there is no room for creativity in marketing and communications. Especially for marketers who feel stuck in a rut in which their digital communications have grown stale and repetitive, a concentrated effort on considered creativity can help stimulate more compelling content. Our own creative director Daniel George coined the term to crystallize how we strive to deliver elevated campaigns and content by combining our right- and left-brain talents.

Considered creativity means we use our bright creative minds not merely to be creative for creativity’s sake, but combining raw creativity with intelligent insights about both the client’s PR and business objectives and the sector’s most relevant, trending issues. The best way to stand out, grab attention, and demand action from prospects is to ignite a spark in their mind that hasn’t been lit before through bold, attention-grabbing content – whether a social post, an op-ed byline, white paper, press release, video, or other. You want to be talked about for all the right reasons, and getting creative is the best way to control the narrative, start conversations, and engage the right target audiences.

Inspire the right target audiences

As an industry that relies on human capital and expertise, its firms put a premium on optimizing how they talk to their key audiences, how they position themselves in the market, and how they communicate their brands to all stakeholders. A 2023 Mavenlink research report revealed that increased competition was the number one challenge for businesses in the professional services sector, followed by managing changing client expectations at number two. Firms can separate themselves from the competition in Q4 by refreshing their strategic marketing and communications strategies to align with tightening economic conditions, changing consumer expectations, and a noisy mediascape. According to Thomson Reuters Institute’s 2023 State of the U.K. Legal Market report, “Firms need to re-consider how they present and deliver value to their clients. The key lies in understanding and meeting client needs…” Clear communication of a firm’s value proposition requires that all internal and external communications are consistent, compelling, and convincing – it’s the only way to drive change and make a sustained impact.

If any of this has got you interested in what you can elevate your marketing strategy this year, get in touch with our team of global experts.

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When green bonds turn brown: Thames Water kicks up a stink

By Chris Bowman, Associate Director

Thames Water has been on the front pages for all the wrong reasons, discharging millions of litres of undiluted sewage into two rivers and earning itself a £3.3m fine – only the latest in a litany of such headlines.

It has also been on the business pages, ostensibly for all the right reasons: it has issued around $2.8 billion of green bonds across four issues since the start of 2022.

It doesn’t take an expert to notice a discrepancy here. And in fact, the some 200 ESG funds that eagerly snapped up the green bonds seem to be suffering some buyers’ remorse, with prices plummeting.

This will be music to the ears of the anti-ESG crowd, who will pounce on any opportunity to decry the whole concept as a woke folly, motivated for all the wrong reasons, and irretrievably flawed.

And you know what – far be it from me to argue with investment experts on what constitutes a good investment. If your focus is on making money and these bonds lose it, then who can argue that poor decisions haven’t been made?

However, it strikes me – as an admittedly lowly comms professional – that if we zoom out a little, this is arguably a prime example of ESG as a concept doing exactly what it’s meant to.

ESG at root is a movement about information and data, not values – at least, not a prescriptive set of values. ESG gives the data to make decisions based on principle, but is in itself principle agnostic.

To wit, ‘ESG’ is not about some vague yet specific set of ‘woke’ principles applied to an investment strategy. It may be the case that there is broad consensus that climate change is bad and civil rights are good, but fundamentally ESG does not require that you agree. If you think the opposite – e.g. that climate change is a hoax and the oil companies that stay the course will rake it in – then you can use the same data, information and analysis to inform your strategy.

ESG is about providing a broader set of information for investors to factor into their decisions. It is about free markets and free choice. Want to apply some specific criteria to your portfolio? Go for it. Don’t care? Equally, no problem – but with increasing ESG data disclosure – such as that mandated by the EU’s SFDR – you can make an informed choice.

So, back to Thames Water. What are we to make of these green bonds turning brown? Is it a searing indictment of the very notion of ESG? No, this is exactly what we want to see – companies putting out ESG related data and instruments and being punished by the market when they turn out to be effluent. Accountability. Proof that greenwashing can’t get all the stains out.

It is a childish idea that every ESG/sustainable/green investment would turn out to be squeaky clean, and I don’t think anyone ever really believed it. It is therefore a strawman to use incidents like this as evidence that the whole concept is bunk. What we have is a movement to provide access to a broader, deeper set of data to inform investment decisions from a new angle, and people changing their decisions when new information comes to light.

ESG has come in for a kicking in the media recently, with the op-ed pendulum seeming to swing behind the naysayers for now. However, there is real value in firms improving their ESG performance and communicating about doing so. It would be a shame if anti-ESG clamour around events like this scared communicators into leaving this value on the table – though care should always be taken.

No doubt ESG will continue to evolve. Maybe the name will even change. But the genie is not going back in the bottle – people accustomed to a greater degree of data and transparency will not happily revert to a less-informed view. That deserves pointing out and defending.

All investments involve risks including possible loss of principal, or your green bonds turning brown. Past green performance does not guarantee future green performance. Discretion is advised.

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Why we care more about bad news… and how spokespeople can cut through

By Alex Newlove, Senior Account Manager

It is a common complaint that journalists tend to focus on the ‘bad’ stories that make us despair about the state of the world. Our clients sometimes worry that journalists’ propensity for covering conflict and mishap will lead to quotes being taken out of context and placed in an overwhelmingly negative story.

Who else subscribes to a news service where the refrain below-the-line is often “I will be cancelling my subscription to this alarmist newspaper, I expected better”?

The insinuation behind these complaints is that journalists go out of their way to irritate and alarm us, just for fun. Sometimes, the follow-up statement from commenters will be something like, “why can’t you report on some good news for a change?”.

The answer to this question is clear: editors have better information than ever about what people are reading, given that the vast majority of news is now clicked on, as opposed to leafed through. I would argue that this makes us all culpable for the quality and tone of the news agenda. You clicked on one too many articles about Kim Kardashian’s bum, and you are now living in the mean and superficial world which you helped to mould. Social media has further fueled an environment that rewards only the most extreme, black-and-white opinions.

But while I have just implied that we all have a degree of responsibility for the negative news cycle, we are also born with brains that fire up for drama and disaster; merely flicker for charming stories with a happy ending; and barely register accounts of where things have gone well or adhered to the status quo – in fact this latter group is barely considered news at all.

Excuse me while my undergraduate psychology course rears its ugly head, but this penchant for bad news makes perfect sense from an evolutionary perspective. The ‘negativity bias’ meant our ancestors were vastly more likely to put their attention towards what could be a snake in the grass, over admiring a glorious blue sky. Ignoring potential bad news (the approaching snake) was vastly riskier than not focusing on neutral or good news. Similar mechanisms are at work when we find it easier to recall insults than compliments, and why you remember exactly what you were doing when you heard a plane had crashed into the twin towers. Your brain registered the perceived shocking threat and helpfully filed the ‘lesson’ for later.

This negativity bias poses a challenge for PR people. Our clients often come to us desperately excited about a new project their team has been working energetically on for many months. We are sometimes in the unenviable position of telling them “sorry, no-one cares”. This will be translated to something along the lines of “What an exciting initiative! Unfortunately, due to the busy news agenda we cannot imagine this will get much traction with the media at this time”.

So how can firms capitalise on a grim news agenda, without coming across as overly pessimistic, or getting drawn into a slanging match with competitors?

Contrarian points of view

Restating the status quo does not get you quoted. The journalist wants colour and opinion – what is your or your company’s attitude towards a topic? Can you critique a prevailing idea or theory, or even your own industry, before covering what your firm is doing to change it? (We recommend against criticising specific competitors.)

Use their angle to your advantage

Ask the journalist if they already have an angle in mind. If you feel it is inaccurate or overly-negative, this gives you a chance to come up with a more positive counter-narrative and will help guide your responses throughout the conversation.

Move the story on

The journalist is always trying to write the next chapter on a given topic, so there is little point in extensively rehashing old ground. Give them something fresh to go on and explain how an issue is moving on. “Now the market is shifting, and our clients have started asking us about Y. This means…”

Be fearless: say what you think

A big frustration for journalists is the extent to which senior people in well-paid positions are afraid to venture an opinion, even where it correlates to their company’s messaging. The world is gasping for thoughtful, frank, discussion. Being passionate and showing personality is good.

Aspectus can help your company navigate a turbulent news agenda. Contact us.

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Singapore: Switzerland’s secret admirer


By Tom Robertson, Senior Account Executive, FS 

There’s nowhere more exciting to be for wealth than Singapore right now.

In 2022, the financial centre attracted $448 billion in net AUM inflows, 15.8 per cent higher than previous years. But why has a presence in this country become so essential for fund managers, family offices and intermediaries? Singapore has long been a beneficiary of wealth from the Chinese mainland, and this ramped up significantly following China’s 2020 encroachment on Hong Kong – previously a free-market competitor to Singapore. And with US-China relations particularly strained, Singapore has become the vessel for (U)HNW individuals to manager their wealth. And with a recession that is not expected to hit the Asian markets in the same way as the West, the landscape has been set for Singapore to reap the rewards. It most definitely has taken its opportunity to become a financial superpower.

The country has set up an attractive tax structure and strong fund regime, alongside an internationally respected financial regulator to go alongside its political stability and neutrality that has earned it the nickname of the Switzerland of Asia. For international family offices, the draw has been too big to turn down. China is responsible for one third of the total global net worth growth since 2000, and isn’t slowing down any time soon. And keen not to miss out on the action, western firms are also moving their APAC headquarters to Singapore.

Without a doubt therefore, it’s an exciting time for players in the APAC private wealth space, but how can businesses capitalise on this rapid influx? For multi-family offices, now is the time to highlight your presence in Singapore, whether you’ve been based here for two months or two years, getting in front of your target market with the right message is essential. The Singapore revolution is more than definitely underway, and if Singapore can continue to hold its attractive pull for wealthy families from across China and further afield, it looks like it’s going to be a stronghold for private capital for many years to come.

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5 tips to break into broadcast across Asia-Pacific


By Thamsia Salam, Account Executive, FS 

If you want reach more of your audience, more quickly, then engaging the broadcast media is crucial. Video consumption across APAC has been growing steadily and the region is now one of the largest pay-TV regions in the world. Over 80 per cent of TV households have one or more connected TV devices, and the average household has up to 4.1 connected TV devices in the region.

The popular quote, “if it was easy, then everyone would do it” comes to mind. And while broadcast opportunities don’t come without their challenges, securing spots on the likes of CNA 938 or CNBC Asia is not impossible, no matter the existing brand recognition. Our top tips below!

Planning makes perfect

Even reactive opportunities guided by breaking news stories need to be planned. Businesses must make sure they know well in advance upcoming events or milestones so that when news does emerge, they are already prepared to pitch to producers. A dedicated news gathering team or department can be created to make this a success.

Right person, right time!

Typically, assistant editors rotate between planning and news gathering, so phoning the news desk and finding out who is on planning that week is crucial. Often, emails sent directly to the news desk are unmanned and therefore become lost opportunities. Make sure you are also pitching to the right people and have built contacts who are either producers, editors, or assistant news editors.

Pitching in a pinch

It’s important that you keep an email pitch as succinct as possible. Don’t bother wasting time in a subject line with news release or comments, instead make it as concise as possible. For example, if it is a pitch around a budget, ‘Budget Day interview with XYZ’ works well. Although all media pitches require conciseness, broadcast pitches need an additional layer of being snappy and succinct. Additionally, it is super useful to link to previous broadcast coverage, even if this is just YouTube videos on your owned channels. It is also key to include as many relevant photos where possible to the story, in order to demonstrate that the story can work well on screen.

Keep it relevant

If your story is relevant to a specific region, then there is no use in pitching it wider to nationals. In that case, a regional programme will be your best bet. Understanding the media landscape means ensuring you are targeting outlets in a nuanced way, rather than with a broad stroke. If you have an emerging story, understanding if it needs to be fully localised or regionalised is key. Of course, what works in Singapore won’t necessarily work in Vietnam.

Pitch perfect!

It can be easy to get caught up in the frenzy of securing a slot for a spokesperson, even if they aren’t the right fit. For broadcast, it is key that the spokesperson is not only an expert in their field but is also adequately media trained.  Anything less and significant damage could be made to your relationship with the producer – or worse – to the reputation of the business.

As we are coming across many technological developments alongside the fast-paced news agenda, broadcast media will continue to remain a powerful tool for building brand presence and real expert credibility. So, if you are keen to make an impact and build your brand presence in Singapore then talk to us at Aspectus.

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3 reasons why an apprenticeship is the perfect steppingstone for a career in PR and digital marketing


By Emilio Koumis, Apprentice

What to do after you leave school is a question that many students consider. Is university the right decision for them? Or is getting hands on experience in the form of an apprenticeship the way forward? Below are three key benefits of why an apprenticeship could be for you.

1) Hands on experience

Hands on experience in a real-world setting is important in any industry you go in to, and an apprenticeship can provide just that! It is invaluable for understanding the fundamentals of PR and developing the skills necessary to succeed within the sector. You are given the opportunity to work alongside experienced professionals, learning how to craft effective press releases, pitch stories to media outlets and communicate efficiently. Similarly, an apprenticeship in digital marketing would provide you with the chance to learn about SEO, PPC, and social media advertising.

Learning happens when you’re doing. Actively performing these tasks will allow you to get an idea on the things you are confident in and enjoy but more importantly, the things you struggle with as well. Hands on experience allows you to identify the sectors in which you may not be as familiar with and quickly receive help from the professionals around you.

2) Building connections

Secondly, building connections is crucial in the corporate world. Although important in any career, it is particularly key in an industry as competitive as PR and digital marketing. Having a network in the industry will open doors for future job opportunities, as well as providing a sounding board for your ideas and a source of feedback on your work – things that may be difficult to obtain in a university setting. Building these relationships early on can give you a massive head start and a greater window for success in the future.

Most apprenticeships allow you to attend industry events, connecting you with other PR and marketing professionals as well as potential clients – this is another way to expand your network and gain valuable knowledge in the field.

3) Earn while you learn

Unlike a traditional degree, an apprenticeship allows you to earn while you learn. This helps eliminate the financial burden of a student loan, which according to the UK Parliament website, is forecasted to be around £43,400 on average, once students complete their course in 23/24. So instead of completing university at the cost of a £40,000 debt, you could be completing your apprenticeship with extra cash in the bank!

Additionally, many apprenticeship programmes also provide training and support that can help you pass any industry-specific qualifications such as the Chartered institute of Public Relations (CIPR) diploma or the hundreds of digital marketing courses online.

An apprenticeship Is an excellent choice for anyone looking to build a career in PR and digital marketing. It allows you to gain hands on experience, build a professional network and is a cost-effective way to enter the industry. With the right mindset and willingness to learn, an apprenticeship can be the perfect steppingstone to a successful career in PR and digital marketing.

Find out more about the scheme here and our application form.

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